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Questions and Answers on our Honda Auto Body and Collision Repair Shop in Lancaster, PA

Auto Body Repair FAQs

You may have a few questions if you are considering using our Honda Auto Body Repair Shop for your car maintenance and collision repair needs. To help our Lancaster, Eden, Lititz, York, & Roseville motorists, we’ve compiled a list of answers to some of our most frequently asked questions to make your experience with us as straightforward as possible.

Don’t see an answer to your question below? Be sure to give us a call, and one of our helpful customer service reps will be more than happy to answer your questions.

Question: Must I obtain three estimates?

Answer: Generally, no. Unless your policy states otherwise, no one can Tell you to obtain more than one estimate. You, as the car owner, May do so, should you desire.

Question: I was told that I must take my car to a certain repair shop. Must I do this?

Answer: Generally, no. No one can force you to go to a certain repair shop Unless your policy states otherwise.

Question: I do not believe I was at fault in the auto accident. Should I use my own collision policy or try to collect from the other party?

Answer: Try to collect from the other party because you will not have to pay a deductible. Also, if you use the other person’s policy, you may be entitled to a rental car while your car is being repaired, and No accident should be charged against your policy.

Question: Can you save my deductible?

Answer: No. Your deductible amount is an agreement between you, the policyholder, and your insurance company and represents the portion of a claim that you have agreed to pay.

Question: Will Jones Body Shop report my accident to carfax?

Answer: No. At Jones Body Shop, your repairs and service records are confidential and are not shared with anyone except your insurance company at your direction.

Question: Will my car be the same as before the accident?

Answer: Yes. Jones Body Shop will repair your car back to your vehicle’s manufacturer’s specifications and recommendations.

Question: Will the paint match the rest of the car?

Answer: Yes. At Jones, we mix all our paint in house to ensure a perfect match to the paint on your car. We use a computerized paint matching system and the finest materials available to help us make a perfect match.

Question: Do you have a courtesy shuttle?

Answer: Yes. Jones Family of Dealerships offers our customers pick-up and drop-off service.

Question: Do you have rental or loaner cars?

Answer: No. But we can assist our customers with their rental needs thru Enterprise Rent-A-Car.